CUSTOMER SERVICE REPRESENTATIVE - Spherion

The CSR will be the first point of contact for customers seeking assistance. This role involves providing exceptional support, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to handle challenging situations with professionalism. Attention to detail is a must for this CSR role. The ability to work independently while existing in a team environment is a must for the CSR. If this describes you please see how to apply below.

Responsibilities:
Answering phones, chats and emails
Delivering world class customer service
Researching to find answers to customer questions
Invoicing as needed

Working hours: 8:00 AM - 5:00 PM

Skills:
Experience using Trello or Slack or other chat software
Bilingual Spanish is a plus but is not required
Scuba Dive certified is a plus but not required

Education:
High School

Experience:
1-4 years

Qualifications:
2-3 years of customer service experience
Exceptional verbal and written communication skills
Excellent attention to detail
Self-starter
Able to work independently and as part of a team
Typing speed of 40 wpm or higher
Experience with a multi-line phone system
Invoicing in QuickBooks
MS Office (Excel, Word and Outlook)


Please apply online at www.spherion.com/apply

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).