Customer Service Representative - Frederick & Sons

Joseph Frederick & Sons is currently seeking a Customer Service Representative to join our team. We operate in a small office located in the Stanton area, it's a warm and friendly professional work environment with good people and opportunity. We thrive because of the company's 70-year commitment to outstanding customer service and satisfaction in plumbing, heating, cooling and electrical. To learn more please visit our website at: https://www.jfrederickandsons.com/about-us.

COMPENSATION: $17.00/hr to $19.00/hr DOE

BENEFITS:

• Medical
• Dental
• 401k with Company Match
• PTO

REQUIREMENTS:

• 2 + years of experience in customer service
• Professional phone skills.
• Energetic personality.
• Strong proficiency in MS Office.
• Highly organized and detail oriented.
• Ability to multi-task.
• Must be able to work independently.

RESPONSIBILITIES:

• Answer all incoming customer calls.
• Review appointment availability with Service Dispatcher.
• Assist service department in scheduling residential maintenance customers.
• Schedule and coordinate all service calls as calls are received.
• Follow through with customer to ensure needs are being met.
• Enter service department invoice comments and service history.
• Other duties as assigned.

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