Customer Service Representative - Concordia Publishing House

Join Our Team as a Customer Service Representative!

Full-Time | Stable Company | Family-Friendly Environment | Work-Life Balance

Are you someone who thrives on helping others and finding solutions? Do you want to be part of a company that truly values its employees and offers the stability, growth, and work-life balance you've been searching for? If so, we'd love for you to join our team at CPH!

Here at CPH, we're more than just a company-we're a community. We are a trusted, stable organization with a long-standing reputation for excellence, and we're dedicated to creating a supportive and positive workplace where employees feel empowered and appreciated.

This is more than a job-it's a place to grow, connect, and make a meaningful impact.

Why You'll Love Working Here:

• Stable & Secure: We're a well-established company with a solid foundation, offering you job security and peace of mind.
• Work-Life Balance: Enjoy generous paid time off, paid holidays, and a flexible hybrid work environment that supports your personal life.
• Family-Friendly Culture: We prioritize a supportive and welcoming workplace where teamwork and respect thrive.
• Growth Opportunities: We invest in your future with career development and tuition reimbursement for you and your children.
• Comprehensive Benefits: Customize your benefits package with health, dental, vision, retirement savings, and more.

About the Role:

As a Customer Service Representative, you'll be the first point of contact for our customers, providing solutions and delivering outstanding service. You'll handle a variety of customer needs, from processing orders to resolving concerns, all while making meaningful connections and enhancing the customer experience.

This role is ideal for someone who enjoys problem-solving, building relationships, and working in a dynamic, positive environment.

What You'll Do:

• Answer 50-80 incoming calls daily, offering prompt, friendly, and professional support.
• Build and maintain strong customer relationships by actively listening and finding solutions.
• Process returns, credits, order changes, and special orders efficiently and accurately.
• Resolve customer issues through research, product knowledge, and collaboration with other departments.
• Stay up-to-date on new products and promotions to recommend helpful solutions to customers.
• Work closely with your team to maintain a supportive and positive work environment.

What We're Looking For:

• Strong communication skills with a professional and friendly approach.
• High energy, enthusiasm, and dependability.
• Excellent multitasking and organizational skills with great attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); basic Excel knowledge preferred.
• Ability to adapt to different computer systems and processes.
• High school diploma or equivalent.
• Previous customer service experience (call center experience is a plus).
• LCMS background is helpful but not required.

Your Benefits Package Includes:

• Health & Wellness: Medical, Dental, Vision, and Wellness programs.
• Financial Security: Life Insurance, Disability Protection, and Survivor Benefits.
• Paid Time Off: Generous PTO, paid holidays, parental leave, and time off for mission trips and jury duty.
• Retirement Savings: 403(b) plan with company match and contributions to a Pension Plan.
• Education Support: Tuition reimbursement for advanced degrees and for children attending LCMS schools.
• Hybrid Work Environment: Flexibility to support your work-life balance.
• Positive, Family-Oriented Workplace: A community that values you and your contributions.

If you're ready to join a stable, supportive company where your work matters and your career can thrive, apply today and discover what it means to be part of the CPH family.

Your next chapter starts here.