Customer Service Representative - Southeastern Paper Group

Job Title: Customer Solutions Representative

Reports To Job Title: Customer Success Area Manager

Business Units/Regions Responsible for: Southeast

Approximate # of Direct Reports: 0

% of Travel Required: 5% or less

FLSA Status: Non Exempt

Position Overview

A Customer Solutions Representative is responsible for Order Entry via phone, email or support box. CSR's will need to field customer inquiries, issues and possible complaints while ensuring customer satisfaction. They will also be responsible for maintaining customer records with notes and updated information.

Position Type/Expected Hours

• Full Time, Monday-Friday; 8am-5pm. Occasional early or late hours may be required as job duties demand.

Requirements

• Strong communication and interpersonal skills
• Problem-solving and critical thinking
• Technology Proficiency
• Effective listening
• Accountability & Follow-Up
• Ability to work both independently and collaboratively
• Adaptability & Flexibility
• Customer-focused approach
• Experience in Customer Service environment, Warehouse/Distribution environment helpful

Responsibilities include, but are not limited to:

• Handle customer requests via phone, email or in-person
• Process all customer orders
• Manage personal and shared email (support box)
• Handle product returns
• eCommerce user set-up and walk through
• Core item product knowledge
• Update pricing in order entry
• Identify order status