Customer Service Representative - Harvard Resource Solutions

Harvard Resource Solutions is seeking Customer Service Representatives for our automotive client on a temporary basis.

In office ( Potential for hybrid after 3-4 weeks with 1- 2 days in office )

Must be flexing to work: 8am - 5pm, 10:00am - 7:00pm 11:30am - 8:00pm

Position Overview :
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This individual will be responsible for supporting Ford dealerships with recall repairs by providing approval codes, generating authorization codes, reviewing various systems, and maintaining effective communication through web-based platforms. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to manage multiple tasks while ensuring the highest level of customer satisfaction.