Customer Service Representative/Showroom Floor Coordinator - Castriota Chevrolet Inc

CUSTOMER SERVICE REP/SHOWROOM FLOOR COORDINATOR

General Purpose

The Showroom Floor Coordinator is a front-line customer contact for the dealership. (S)he greets prospective customers as they enter the showroom, answers basic inquiries, and connects them with the appropriate party in accordance with dealership policies. The position requires a self-starter who can multi-task under stress in an effective, efficient and professional manner. The job requires excellent oral communication skills, professional personal appearance, the ability to work comfortably with the public and the ability to communicate customers‚ interests, needs and requests to management and sales personnel. This position is also responsible for logging all prospect information and help maintaining rotation list for sales consultants, including monitoring the schedule. Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

Main Job Tasks and Responsibilities

• answer telephone, screen and direct calls
• take and relay messages
• provide information to callers
• greet persons entering organization
• direct persons to correct destination
• deal with queries from the public and customers
• ensure knowledge of staff movements in and out of organization
• monitor visitor access and maintain security awareness
• control inventory relevant to reception area
• tidy and maintain the reception area

Education and Experience

• high school diploma generally required
• knowledge of administrative and clerical procedures
• knowledge of computers and relevant software application
• knowledge of customer service principles and practices
• keyboard skills
• ability to work a switchboard

Key Competencies

• verbal and written communication skills
• professional personal presentation
• customer service orientation
• information management
• organizing and planning
• attention to detail
• initiative
• reliability
• stress tolerance

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Basic mathematical skills

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Castriota Chevrolet retains the right to change and/or modify the duties and essential functions of this position at any time.