Customer Service Representative - The Contractor Consultants

Shawnee, OK

About the Job

Join Our Team at Advantage Plumbing, Heating and Cooling! Seeking a Customer Service Representative

Job Title: Customer Service Representative

Company Name: Advantage Plumbing, Heating and Cooling

Salary: $16 to $20 per hour

Full Job Description

Comfort Advantage Plumbing, Heating, and Cooling is seeking a skilled and dependable Mechanical Journeyman Service Technician to join our team. With a 50-year legacy of providing friendly and professional service in Stillwater and the surrounding area, we prioritize customer satisfaction and high-quality workmanship. This role is ideal for a technician who values integrity, has strong problem-solving skills, and is dedicated to ensuring the comfort and safety of our customers.

Who we are:

Comfort Advantage Plumbing Heating and Cooling offers friendly, professional service to our customers. Our highly trained-technicians and plumbers are always looking out for the customer's best interest, whether that be repair or replacement. For 50 years, Advantage Plumbing Heating and Cooling has continued to live up to our mission in service to Stillwater and the surrounding area.

Responsibilities include but are not limited to:

Customer Interaction: Answer incoming calls and emails, addressing customer inquiries, scheduling appointments, and providing information about our services.
Appointment Scheduling: Coordinate and schedule service appointments, ensuring timely and efficient allocation of resources.
Issue Resolution: Handle customer complaints and issues with a calm and professional demeanor, working towards quick and effective resolutions.
Data Management: Maintain accurate and up-to-date customer records, including contact information, service history, and billing details.
Sales Support: Assist the sales team by providing customer feedback, generating leads, and promoting our services to potential customers.
Follow-Up: Conduct follow-up calls to ensure customer satisfaction and gather feedback for continuous improvement.

The ideal candidate should possess:

Experience: Previous experience in customer service, preferably in a plumbing, heating, or cooling environment.
Communication Skills: Excellent verbal and written communication skills.
Organizational Skills: Strong organizational abilities and attention to detail.
Technical Proficiency: Proficient in using computer systems and customer service software.
Problem-Solving: Ability to handle challenging situations and resolve issues effectively.
Team Player: Ability to work well within a team and support colleagues as needed.
Education: High school diploma or equivalent required; additional qualifications or certifications in customer service or related fields are a plus.

Benefits:

Health care for team members - majority paid by company
Company paid life insurance with a full range of supplemental coverage available through AFLAC
Competitive pay
Family health care with our group plan
Dental and vision plans available for team member and family
Incentive plans
Paid Time Off
Career Growth Opportunities
Team Events and Ongoing Training
Company Vehicle

Schedule:

8 hour shift
Monday to Friday 7:30a - 4:30p
Emergency On Call Rotation

Work Location:

Oklahoma City, 73105

Join our team at Advantage Plumbing, Heating and Cooling, where you can contribute to a dynamic and supportive work environment while helping us deliver exceptional service to our valued customers. Apply now to become a part of our growing family!

We foster a family-like environment where every employee is valued. As an equal opportunity employer, we prioritize diversity in our workforce, recognizing that innovation thrives on varied perspectives. We embrace individuals from diverse backgrounds, including ethnicity, religion, and education, without regard to race, age, gender, or sexual identity.

Source : The Contractor Consultants