Customer Service Representative_SHAN-SHAR-OCT-001 at Software Galaxy Systems, LLC

Highlights:

• Hiring Bonus: $500 paid for in two installments - $250 at 90 days and $250 at 6 months - must be employed at the time of payout
• 10% differential offered AFTER training if shift starts after 12:00p PT and/or working on a weekend
• Must be available to work between 7:00 am - 12:00 am ET everyday including one or both weekend days. You will have 2 days off.

Responsibilities:

• Follow standard scripts and guidelines to perform tasks.
• Resolve common questions and issues; refer more complex items to higher-level staff for guidance.
• Possess knowledge of company products and services.
• May assess customer needs and suggest alternative products or services.
• Research contract issues to support departments such as Claims and Service Recruitment.

Essential Duties and Accountabilities:

• Apply and develop basic skills relevant to the position’s procedures.
• Utilize problem-solving skills.
• Assess customer needs.
• Interact with customers effectively.
• Navigate and operate computer systems proficiently.
• Complete customer registrations.

Special Skills and Abilities Required:

• Strong verbal and written communication skills.
• Active listening skills.

Education:

• High School Diploma or GED.

Experience:

• 0-2 years of general office or customer service experience.
• Experience with computer equipment.

Other Job Requirements / Competencies:

• Systematically gathers necessary information to evaluate alternatives before making decisions.
• Treats individuals with respect, regardless of personality differences or performance issues.
• Actively supports others to achieve common goals.
• Consistently meets deadlines and requirements.
• Demonstrates curiosity by seeking new information and asking questions.