Customer Service Representative - Beyer Plumbing

The Customer Service Representative will interact with the Company’s customers by addressing inquires and resolving complaints. We are looking for someone to be a part of our team for the long term. We work hard but have a great family-like culture.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer service phone, take calls, evaluate urgency, and schedule accordingly.
• Understand the needs and personalities of all Beyer customers and vendors.
• Process all invoices in a timely manner.
• Assist in processing credit card payments for service work orders.
• Handle customers in a professional manner including complaints and problem resolution.
• Must know Service Titan

Competencies

• Ability to multitask.
• Ability to handle difficult customers professionally.
• Ability to represent Beyer Plumbing in a professional manner with customers, vendors, staff and the public.
• Detail oriented and highly organized.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Works well with others and communicates with customers and employees clearly.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Job Type: Full-time

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Service Titan: 1 year (Required)

Ability to Relocate:

• Selma, TX: Relocate before starting work (Required)

Work Location: In person

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.