Customer Service Representative - Story Lane Box

About Us

At Story Lane Box, we believe in the power of personalized storytelling to bring joy to people's lives. As a leading subscription-based company, we curate meaningful experiences for our customers by delivering custom-made keepsake boxes. We pride ourselves on exceptional customer service and innovative solutions that make every interaction memorable.

Job Description

We are seeking a Customer Service Representative to join our dedicated team in Scottsdale, AZ. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and ensuring their experience with Story Lane Box is seamless and delightful.

Responsibilities

• Provide exceptional customer support through phone, email, and live chat.
• Handle customer inquiries regarding subscriptions, orders, and account management.
• Resolve issues and complaints with empathy and efficiency.
• Maintain accurate records of customer interactions in our database.
• Collaborate with internal teams to address customer feedback and improve processes.
• Stay informed about our product offerings to provide knowledgeable assistance.

Skills & Qualifications

• High school diploma or equivalent (required); associate or bachelor’s degree (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with customer service software and tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Positive attitude and a passion for helping others.

Benefits

• Competitive salary ($36,000 - $45,000 per year).
• Health, dental, and vision insurance.
• Paid time off, including vacation and sick leave.
• Retirement savings plan with company match.
• Opportunities for professional growth and development.
• Employee discounts on Story Lane Box products.