Customer Service Representative - PrideStaff

PrideStaff is working with an established client in the Decatur/Avondale Estates area that is looking for a Customer Service Rep to join their team. This is a temp-to-hire position with a company that offers benefits and a great culture!



Responsibilities:

• Respond to customer inquiries via telephone and email
• Work with clients and distributors to resolve shipping errors and order discrepancies 
• Maintain detailed and current knowledge of products, services, and policies
• Process credit memos, returns, and replacement orders in a timely manner
• Follow up with customers with past due returns
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
• Follow up with customers to ensure customer retention
• Communicate with production and sales regarding any product issues
• Follow up and communicate with shipping regarding picking errors
• Update address changes in the shipping database
• Troubleshoot equipment issues, send out replacements, and schedule pick-ups for damaged equipment
• Submit and update purchase order requests and shortages
• Track all customer shipments upon request
• Check status of pending or delayed shipments daily
• Contact carriers regarding damaged, lost, missing shipment and reroutes
• Submit carrier damage claims
• Act as backup receptionist as necessary
• Work assigned tradeshows as required

Sales Growth Potential:

• Process and schedule orders for larger accounts in conjunction with sales team members
• Provide back up to the sales team by taking incoming orders
• Travel to tradeshows to assist on sales floor

Requirements:

• Detail oriented with exceptional follow-thru
• Pleasant and clear phone voice
• Enjoys people and customer oriented
• Excellent written and verbal communication skills
• Highly driven and self-motivated to continuously improve and deliver excellent customer service
• Previous customer service experience a plus
• Excellent computer skills, including MS Word, Excel and Outlook
• Experience with MS Dynamics GP is a major plus

PrideStaff Company Overview
PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country
 

Compensation / Pay Rate (Up to): $16.00 - $19.00 Per Hour