Customer Service Representative - Scheduling - Lincare Holdings

This employee serves as a contact between Remote Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.

Job Responsibilities:

      • Actively participates in the training of all Customer Service personnel, including new hires

      • Answer phone calls and emails

      • Make outbound phone calls to schedule patients' appointments

      • this includes making reminder appointment calls

      • Coordinate with Respiratory Therapist about schedules, patients, and any changes

      • Resolve scheduling conflicts as they occur

      • Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary

      • Strong communication skills

      • Manage both inbound and outbound phone calls positively and professionally

      • This will include communicating with both patients and internal staff

      • Carry out oral and written instructions

      • Enter patient and medical information using company software

      • Work both independently and as part of a team

      • Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment

      • Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly

      • Knowledge of scheduling and basic computer skills are preferred

      • Must be local to Clearwater FL home office

Education and Experience:

      • High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience

      • Clerical or administrative experience a plus

      • Knowledge of health care terminology helpful

      • Basic computer program knowledge

#CSR

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled