Customer Service Representative at CareerBuilder Premium Subscription

We are seeking a Customer Service Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

About the Role:

This is a full-time, on-site position at our Schaumburg Corporate office, operating Monday through Friday from 11:00 a.m. to 8:00 p.m.

Responsibilities:

• Process quotations and sales orders, manage purchase orders and confirm ship dates and pricing.
• Address customer inquiries or complaints promptly and professionally, demonstrating excellent communication skills.
• Handle inbound phone calls and queries with efficiency and courtesy.
• Serve as the primary point of contact for customers, collaborating with internal departments to resolve inquiries and issues.
• Participate in rotational Saturday shifts as required.