Customer Service Representative at Branding Iron - Sauget

Inside Sales Representative

Position Summary:

This position is responsible for inbound sales lead follow-up as well as maintaining and growing our current customer base within a designated geographical territory. As an Inside Sales Representative you will play a crucial role in developing current and new relationships with our customers and identifying product placement opportunities to grow sales within your territory. The person in this role will work closely with the Regional Sales Manager, food broker, and category buyers to achieve yearly sales goals to maximize growth for all current and new accounts.

Duties and Responsibilities:

• Desire to provide the highest level of customer service by addressing customer concerns and identifying customer needs/ wants.
• Ability to collect data, process information and formulate plans to drive sales growth.
• Administrative duties to include entering orders, coordinating sample requests, working with internal team members to resolve issues, managing price requests, and developing proactive plans to drive incremental sales.
• Work with sales managers, food brokers and directly with customers to develop/support plans to introduce new product launches, identify product line gaps and isolate potential issues.
• Monitor the activity of our clients and competition to recommend opportunities to differentiate and grow our services.
• Collect information and create spreadsheets to clearly communicate issues and opportunities.
• Ability to confidently make good business decisions that directly affects sales profitability.

• College degree or combination of education and experience
• Previous sales experience preferred, 3+ years sales experience a plus
• Strong relationship building and communication skills
• Strong analytical skills, self-motivated to meet deadlines and have a strong level of attention to detail
• Ability to multitask and be a responsive problem solver under pressure
• Knowledgeable of Microsoft Office applications and proficient in excel.
• Ability to work well with others & independently
• All other duties as assigned by the supervisor

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