Customer Service Representative - Workforce Recruiter

Saratoga Cleaners is seeking a friendly and detail-oriented Customer Service Representative to join our team. This front-end team member will assist customers at the dry cleaning counter with dropping off and picking up orders, handling inquiries, and providing excellent customer service.

Schedule:
Full-time, Monday through Friday, 7:00 AM – 3:30 PM

Duties and Responsibilities:

• Perform dry cleaning counter duties, ensuring a positive customer experience.
• Check in customer orders (laundry items) and tag garments with ID tags.
• Process customer orders at checkout, including cashier duties and handling payments.
• Answer phone calls and respond to customer inquiries in a professional manner.
• Perform general office tasks, including customer calls and basic Microsoft Office functions.
• Coordinate with production staff to effectively communicate customer requests and special instructions.

Requirements:

• Minimum of 3 years of customer service experience required.
• Previous experience handling transactions and payments.
• Bilingual in English and Spanish is preferred.
• Basic proficiency in Microsoft Office and Excel.
• Strong communication and organizational skills.

Compensation and Benefits:
Why join Saratoga Cleaners?

• Competitive hourly pay: $16-18/hour, negotiable based on experience.
• Full time, permanent, year round employment.
• Paid time off, including sick time and paid holidays
• Paid vacation time after 1 year of employment.
• Opportunities for advancement within an expanding, family-owned company.

Apply today! A hiring manager will contact all qualified candidates.