Customer Service Representative - Story Lane Box

About Us

At Story Lane Box, we believe in delivering personalized and memorable experiences through our curated subscription boxes. We are passionate about storytelling, creating meaningful connections, and providing exceptional service to our customers. Join our team and become part of a company that values creativity, customer satisfaction, and innovation.

Job Description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Santa Ana, CA. In this role, you will be the first point of contact for our customers, ensuring their needs are met and their inquiries are handled promptly and professionally.

Your ability to provide outstanding service will play a crucial role in enhancing customer loyalty and contributing to the success of our brand.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer issues, including product concerns, subscription changes, and billing inquiries.
• Maintain accurate records of customer interactions and transactions in our system.
• Collaborate with other departments to address customer concerns and provide effective solutions.
• Assist customers in understanding our products, promotions, and policies.
• Continuously seek ways to improve the customer experience.

Skills and Qualifications

• High school diploma or equivalent (college degree preferred).
• Proven experience in customer service or a similar role.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations with empathy and professionalism.
• Detail-oriented with excellent problem-solving abilities.
• Proficient in using customer service software and tools.
• Bilingual (English/Spanish) is a plus.

Benefits

• Competitive salary ($39,000 - $50,000 annually).
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• Employee discounts on our subscription boxes.
• Friendly and supportive work environment.