Customer Service Representative - Bizz Link Text

At Bizz Link Text, we believe that marketing should be as exciting and dynamic as the brands we represent. Our mission is to connect your business to success through innovative, fun, and engaging marketing strategies that captivate your audience and drive results.

Job Description: We are seeking a dedicated and personable Customer Service Representative to join our team in Santa Ana, CA. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring their satisfaction with our services.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.

• Provide detailed information about our products and services.

• Troubleshoot and resolve customer issues efficiently.

• Document and update customer records based on interactions.

• Collaborate with other departments to address complex issues.

• High school diploma or equivalent.

• Proven experience in a customer service role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Proficiency with CRM systems and Microsoft Office Suite.

Benefits:

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Paid time off and holidays.

• Opportunities for professional development and advancement.

• Employee wellness programs.