Customer Service Representative - Aquafinity

Position: Customer Service Representative
Location: Santa Ana, CA
Compensation: $28-$30 per hour

About Us:
We are a leading provider in the aquatics industry, specializing in equipment, parts, and chemicals for pool systems. We pride ourselves on delivering exceptional customer service and high-quality products to our clients. We are seeking a motivated and experienced Customer Service Representative to join our team in Santa Ana, CA.

Job Summary:
As a Customer Service Representative, you will be the first point of contact for customers seeking product inquiries, assistance, and solutions. You’ll be responsible for handling customer inquiries via phone, email, and in person, providing accurate feedback on order status, and assisting with product-related technical issues. You will also support our sales team, process orders, manage customer service files, and participate in physical inventory counts.

Key Responsibilities:

• Respond to customer inquiries for parts, chemicals, and equipment via phone, email, and in person.
• Provide customers with timely updates on order status.
• Process sales orders, purchase orders, return authorizations, and sales quotes.
• Assist customers with technical issues related to products.
• Collaborate with sales, service, and marketing teams to fulfill customer needs.
• Handle general clerical tasks such as data entry, filing, and answering phones.
• Participate in inventory counts and assist in resolving customer issues across departments.
• Maintain customer service documentation and records.

Qualifications:

• Minimum of 3 years of experience in customer service or a related field.
• Proficiency in MS Office Suite (Outlook, Word, Excel).
• Experience in distribution or manufacturing is preferred.
• Experience in the aquatics industry is a plus.
• Bachelor’s degree preferred.

Additional Requirements:

• Strong interpersonal skills and the ability to handle sensitive information.
• Excellent written and verbal communication skills.
• Attention to detail, time management, and organizational skills.
• Ability to operate standard office equipment.
• Ability to work independently and as part of a team.
• Must pass a background check, physical, and drug test.

Benefits:

• Comprehensive medical and dental insurance.
• Paid time off and holidays.
• 401(k) and profit-sharing plan.
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If you're a detail-oriented, customer-focused professional looking to join a dynamic team, we’d love to hear from you! Apply today to become a valuable part of our customer service team in Santa Ana!