Customer Service Representative at The New Haven Companies INc

Our Company Is looking for a Customer Service Representative (one position). New Haven offers our employees benefits (Medical, Dental, Optical and Life Insurance). We also offer an HSA, Flexible Spending and a matching 401(k). We provide Uniform shirts to our drivers at no charge. A new updated time off policy.

For over a century, New Haven has been a family business that greatly values our relationships with our customers and the integrity, durability and workmanship of our products.

Our products combine innovative designs, engineering excellence and top-of-the-line components and are reflective of our years of experience in and dedication to the various industries we serve. New Haven is dedicated to providing you and your company with the highest quality CORRUGATED, PACKAGING, MOVING EQUIPMENT and CARGO CONTROL available in the market.

We are excited to announce our 111th anniversary, during which time we have served the Moving, Transportation, Entertainment, Aeronautics, Health, and Aerospace industries, as well as Government Agencies, Universities, Libraries, Museums, and Corporations.

New Haven began with a single horse-drawn wagon. No matter how technologically advanced we have become (we were the first ever company to utilize lasers in our manufacturing of Furniture Moving Pads and our Cargo Control is now employed in outer space), we still retain a personalized orientation with our customers and care about your individual success.

POSITION SUMMARY:

Receive, investigate and respond to all customer inquiries regarding shipments, products and orders. Input Phone/fax orders and relative data into the computer by performing the following duties:

ESSENTIAL JOB FUNTIONS/DUTIES
1. Confer with customers by telephone concerning orders, returns, shipments, and products.
2. Receive and enter telephone and fax orders.
3. Call customers when necessary to advise shipments delay and/or information necessary to process orders.
4. Resolve customers' service issues or billing complaints, in a professional manner.
5. Initiate orders for replacement orders, and/or correcting errors (shortages, wrong item delivered etc.)
6. Refer unresolved customer grievances to designated departments for further investigation.
7. Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
8. Solicit sale of new or additional services or products.
9. Complete forms prepare change of address records, using computers.
10. Check to ensure that appropriate changes were made to resolve customers' problems.
11. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
12. Obtain Customer Feedback Information

• Principals only. Recruiters, please don't contact this job poster.