customer service representative - ETC Building & Design, Inc.

Job Brief:

ETC Building & Design, Inc. (ETC) is a privately-held corporation specializing in the design and construction of healthcare, life sciences, commercial and manufacturing facilities. We have completed over 4 million square feet of hospital tenant improvements and seismic retrofitting over the past seventeen years with a seasoned team of professionals specializing in projects for the life science sector. ETC has always held the belief that in order to control a project’s scope and budget, a well-rounded group of construction professionals is required. The variety and complexity of experience ETC has gained, coupled with the abilities of our experienced staff, has earned us the reputation as one of the leading health care/life science construction firms.

ETC has built its reputation on performance and service. Our knowledge of healthcare and life science facilities is extensive and it is that knowledge that assures our customers not only a quality product but also, at the end of a job, a facility that functions as designed. We composite a team of experienced tradesmen/women and lead them to complete projects on schedule and within budget constraints. It is our goal to cultivate a productive and long-lasting relationship with all of our clients. ETC’s success over the years has been guided by our intense commitment to exceeding our client’s needs and assuring their satisfaction with our services.

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started

Responsibilities:

• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating / cooling systems, maintenance of home, etc.

• Coordinate with the Construction Department staff and trade partner in the completion of walk-through repairs within five (5) days

• Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner

• Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days

• Provide accurate and timely information to Customer Care Manager on progress and scopes of work

• Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service

• Evaluate trade partner and product performance. Provide on-going information to Customer Care Manager as it relates to quality of workmanship and materials

• Participate in emergency on call rotation service schedule

• Work with Customer Care Manager on special projects as needed •

Participate and attend department meetings

• Keep accurate service request logs and documentation of all work performed

• Perform all other duties as assigned



Skills Required:

• Minimum three (3) years in customer care, sales or related field experience required

• High school diploma or GED preferred, but will accept equivalent work experience

 • Maintain regular attendance and punctuality relative to daily work schedule is required

• Excellent communication skills, verbal and written

• Basic skills in Microsoft Office

• Strong organizational and interpersonal skills

• Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

• Follow directions from a supervisor

• Understand and follow work rules and procedures

• Accept constructive feedback

• Team player