Customer Service Representative - Bill Howe Plumbing

Position: Customer Service Representative

Bill Howe Plumbing, Heating & Air, Restoration & Flood Services

9210 Sky Park Ct, San Diego, CA 92123

Our Opportunity:

Since 1980, we've grown to become San Diego's largest family-owned and operated full-service residential and commercial plumber company. We specialize in plumbing, heating and air conditioning, restoration and flood, reconstruction, and lining services. Across all of San Diego including our main office, you'll work within a supportive and inclusive team culture. We focus on legendary customer service and take pride and great care in every service we provide to our customers and their families.

Pay & Benefits:

• Hourly pay 18-25/hour DOE
• Full medical, dental, vision, and life insurance plans with 401k company matching
• Sick time: 40 hours front-loaded when you reach 90 days
• Paid time off: floating holidays & vacation starts accruing after 90 days
• Career advancement: BHP employees experience lasting careers with opportunities for growth and promotion within the organization.

Responsibilities:

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Follow-up on all pending and recommended work with customers and their technicians
• Learn the Plumbing/ HVAC/ Restoration business and participate in training to develop call-taking skills
• Take the extra mile to engage customers

Qualifications:

• Minimum 2-3 years of experience as a Customer Service Representative
• Telemarketing / Call Center / High Volume experience

Physical Requirements:

• Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.
• Operate standard office equipment (computers, phones, copier, fax machine or scanner).

Environmental Conditions:

• Climate-controlled Office setting.

Bill Howe Plumbing, Heating & Air, Restoration & Flood is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Please view the Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 245-5469.