Customer Service Representative - Berkley

Company Details:

Preferred Employers Insurance, A Berkley Company (“Preferred”) specializes in providing workers’ compensation insurance to California business owners. The company serves four major Product/Client Segments: Small Business, Mid-Sized CORE, Larger Businesses (Middle Market) and Group Association Members (Programs). The company’s distribution partners (agents & brokers) number just under 400 locations throughout the state. Preferred serves 11,000 policyholders and provides medical claims handling and claims management for policyholders as needed to care for injured workers. The company is rated A+ Superior by industry-rating organization, AM Best & Company.

 

Company URL: https://www.peiwc.com/

 

The Company is an equal employment opportunity employer.

Responsibilities:

The Customer Service Representative is responsible for learning company policy and procedure in relation to policy administration and claims first notice of loss. This representative provides a high level of customer service and also provides general administrative support to other departments such as premium audit, premium accounting, and underwriting. The Customer Service Representative must exhibit a degree of competency, productivity, timeliness and accuracy, while exercising appropriate judgment and must also be a team player.

 

Key functions include but are not limited to:

• Handle phone, email and live chat requests in a professional and courteous manner
• Resolve insured, broker and claimant inquiries with exceptional customer service
• Process premium audits & payments
• Create payment histories
• Assist callers with Company website and banking site login
• Obtain necessary information to create a claim and perform data entry to setup new claims, create activity notes and search database for coverage
• Send initial claim letters and forms to employers and injured workers
• Collaborate with other team members when assistance is needed
• Complete various related tasks and projects as assigned

Qualifications:

• Bachelor’s degree preferred
• Administrative office work experience in the Workers Compensation Insurance Company preferred
• Previous customer service experience
• 2+ years office environment work experience
• Strong written and verbal communication skills – Spanish speaker a plus
• Proficient with MS Office software and PC applications and systems
• Friendly and enthusiastic

Additional Company Details:We do not accept any unsolicited resumes from external recruiting agencies or firms.The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:• Base Salary Range: $16.55/hour - $25.78/hour• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship Details:Sponsorship not Offered for this Role