Customer Service Representative - Tree Island Industries

Role Overview

The Customer Service Rep is responsible for coordiantin and processing customer orders and handling inquiries, complaints, and invoicing problems to meet the customer and company requirements. The Customer Service Rep  presents an efficient and professional image of the Company to our custermer base. 

What's In It For You

• Job Stability with a longstanding Company
• Competitive Wages
• Opportunity for Overtime
• Comprehensive Benefits (Health, Vision, Dental)
• Retirement - 401k Matching 
• Endless Learning Opportunities (Tuition Reimbursement Program)
• Safety Footwear Reimbursement

Examples of Duties

• Provide information to customers regarding products, pricing, inventory, delivery, and weight 
• Works well with others in a team environment where communicating in a clear and concise manner is a necessity
• Support customer relationships by using outstanding service skills and proactive sales techniques
• Accurate and timely processing of customer inquiries and orders, ensuring that the product and pricing match customer requirements
• Utilizes effective problem-solving skills that will help the customer in a quick and timely manner
• Handle customer complaints, credit, and invoicing problems
• Issue credits and debits
• Monitor work in process
• Daily invoicing
• Maintain pricing files
• Provide the necessary inside support to the sales and marketing team
• Other duties as assigned

Compensation

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Work setting: In-person, on-site

What You’ll Bring

• Completion of post-secondary Sales and Marketing courses is desirable
• Minimum of 2 – 3 years Customer Service experience using a computerized order entry system
• Excellent communication, interpersonal, and time management skills
• Strong organizational skills and problem-solving skills
• Ability to adapt to changing work environments and workload
• Strong computer skills including proficiency in MS Office (Word and Outlook) and advanced skills level using Excel – developing spreadsheets, using formulas, macros, etc.
• Fluent in English (verbal and written)
• Self-motivated with a strong work ethic, a high sense of urgency, and dedication to customer satisfaction
• Eager to learn new concepts
• Must be punctual and reliable

Why Tree Island?

• Our Culture is based on the Core Values:
  • Safety & Efficiency
  • Resiliency & Adaptability
  • Problem Solving & Lifelong Learning
• Safety is our # 1 priority
• Safety & Service Recognition Awards

About Tree Island
Tree Island Steel Ltd.  (“Tree Island Steel” or the “Company”) is a publicly listed company whose shares are traded on the Toronto Stock Exchange under the symbol TSL.  Headquartered in Richmond, British Columbia, since 1964, Tree Island Steel, through its three operating facilities in Canada and the United States, produces wire products for a diverse range of industrial, residential construction, commercial construction, agricultural, and specialty applications.
Its products include bright wire; a broad array of fasteners, including packaged, collated and bulk nails; stucco reinforcing products; concrete reinforcing mesh; fencing and other fabricated wire products. The Company markets these products under the Tree Island®, Halsteel®, True-Spec®, K-Lath®, TI-Wire® and Tough Strand® brand names. Tree Island Steel operates in Canada under Tree Island Industries Ltd and in the United States under Tree Island Wire (USA) Inc.

Thank you for your interest in Tree Island; only short listed candidates will be contacted.

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