Customer Service Representative - Country Archer

We're looking for a proactive problem-solver to deliver exceptional service to our customers through accurate order processing and effective communication. This fulltime first-shift role is based at our San Bernardino, California facility.

Country Archer is an award-winning, fast-growing meat snack company with a collaborative, high-energy culture where everyone pitches in to drive success.  If you're ready to make an impact in a dynamic food manufacturing environment, this is your chance!

As a Customer Service Representative, reporting to the Customer Service Supervisor your responsibilities will include:

Order Management 50% of the time

• Complete order entry processing with a high level of accuracy.
• Collaborate with interna teams and third parties to schedule on-time customer deliveries.
• Maintain strong relations and collaboration with 3^rd Party Warehouses to facilitate scheduling a high level of outbound and inbound orders.
• Work with customers to resolve order issues upon delivery.
• Work with accounting to resolve billing and payment issues.

Effective Communication about Products and Services 25% of the time

• Understand product, promotions and technical issues to best assist customers on concerns to resolution, including product availability issues.
• Respond to a high volume of customer emails in a timely and professional manner.

Reporting 25% of the time

• Working daily in ERP system to keep customer account profiles updated, running reports for inventory/order fulfillment and routing purchase orders.

Requirements:

• 3 years of Customer Service experience; experience with 3^rd party logistics and warehousing preferred.
• High School Education required, Associate's Degree preferred
• Strong computer skills; Experience with ERP system; NetSuite
• Highly organized and ability to prioritize.
• Strong communication skills, with focus on effective phone and written (email) communication.
• Exceptional attention to detail.
• Proven ability to resolve customer issues professionally, accurately and collaboratively.
• Skilled in building and maintaining professional relationships with customers and cross-functional teams.