Customer Service Representative - Workforce Solutions Alamo

This position represents a paid internship opportunity that may lead to a permanent full-time position. 

We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!

Responsibilities

• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Communicate frequent customer suggestions to the team to troubleshoot
• Ensure customer account information is up-to-date
• Create records of customer interactions and follow up to ensure all questions have been answered
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

Qualifications

• High school graduate, G.E.D. recipient, or equivalent
• Experience working in a customer-oriented atmosphere
• Excellent active listening, interpersonal, and communication skills

About Trutela Insurance, LLC

Trutela Insurance is an Independent Insurance Agency that works for our customers instead of one company. We compare insurance policies through most of the top-rated carriers to ensure our customers always have the best value. Our Agents represent insurance companies such as Nationwide, Liberty Mutual, Travelers, Hartford, Prudential, Mutual of Omaha, and many more. We have experienced exponential growth thanks to the success of our agents.