Customer Service Representative - Murray Resources
San Antonio, TX 78219
About the Job
A leading distributor in the martial arts industry is looking for a Customer Service Representative to ensure exceptional customer experiences and satisfaction. The ideal candidate is passionate about fitness and has superior customer service and communication abilities. Dedicated to delivering unparalleled service, the new team member will uphold outstanding service standards by ensuring utmost customer satisfaction and adhering to company policies and guidelines.
Salary + Additional Benefits:
Location: San Antonio, TX
Type of Position: Direct Hire
Responsibilities:
Requirements:
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.
Salary + Additional Benefits:
- $16-19/hr
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K no match
- Paid time off and holiday pay
- Employee discounts on company products
- Opportunities for career growth and advancement within the company
Location: San Antonio, TX
Type of Position: Direct Hire
Responsibilities:
- Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and live chat, providing accurate information, troubleshooting product issues, and resolving concerns in a timely manner.
- Order Management: Process orders efficiently, ensuring accuracy in product selection, pricing, and shipping details. Monitor order status, track shipments, and proactively address any delays or issues to ensure timely delivery.
- Product Knowledge: Develop a deep understanding of company's product catalog, including specifications, features, and benefits. Assist customers in selecting the right products to meet their needs, offering personalized recommendations and guidance.
- Problem Resolution: Handle customer complaints and escalations with empathy and professionalism, striving to exceed expectations and restore customer confidence in the companys brand.
- Sales Support: Collaborate with the sales team to provide pre-sales support, answer product-related questions, and assist with order processing to facilitate smooth transactions.
- Feedback Collection: Actively gather customer feedback and insights to identify areas for improvement in products, services, and processes. Share feedback with the relevant teams to drive continuous enhancement of the customer experience.
- Documentation: Maintain accurate records of customer interactions, transactions, and inquiries in the company's CRM system. Generate reports and analyze data to identify trends, patterns, and opportunities for optimization.
- Cross-functional Collaboration: Liaise with various departments, including sales, marketing, and operations, to address customer needs and contribute to the overall success of the business.
Requirements:
- Experience in customer service, preferably in a retail or e-commerce environment
- Strong communication skills, both verbal and written, with a friendly and professional demeanor
- Passion for martial arts (Muay Thai, BJJ, MMA, or Krav Maga) with a solid understanding of related products and terminology preferred
- Excellent problem-solving abilities with a customer-centric approach to conflict resolution
- Proficiency in computer applications, including MS Word, MS Excel, and experience with customer relationship management software
- Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment
- High school diploma or equivalent; additional education or training in customer service is a plus
- Experience with Photoshop is a plus but not required
- Experience with Google Docs is a plus but not required
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.
Source : Murray Resources