Customer Service Representative - eTeam

Job Title: Global Banking & Markets - Prime Operations - Analyst

Job Location: 222 South Main Street, Salt Lake City, UT 84101 (Onsite)

Job Duration: 6 Months + possible extension

Pay rate: $23 an hour

Client: Banking Company

Duties: YOUR IMPACT

Your role with Custody Services provides opportunities to provide excellent client service to our institutional client base. Through processing asset transfers and handling client inquiries, you are directly engaged in servicing the critical capital needs of many of the world's largest global hedge funds.

OUR IMPACT

Operations is a dynamic, multi-faceted division that partners with all parts of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. In addition, Operations provides essential risk management and control to preserve and enhance the firm's assets and its reputation. For every trade agreed, every new product launched or market entered, every transaction completed, it is Operations that develops the processes and controls that makes business flow.

Custody Services is responsible for providing centralized asset transfer services to Prime Brokerage and Prime Clearing clients. Our success is derived from a combination of process efficiency and adherence to Controls and risk management principles. We excel at finding commercial solutions that meet our clients' needs without compromising risk and control.

HOW YOU WILL FULFILL YOUR POTENTIAL

Work directly with clients, and client services teams in the Global Banking & Markets to process asset transfer requests

Tap into your investigative skills to find answers to client queries and solutions for issues that arise daily

Investigate exceptions in our internal books and records to identify resolution, and escalate issues as they arise

Work closely with Treasury Operations on cash settlement to minimize settlement delays for clients, and to mitigate the impact of large client transfers to firm funding projections

Analyze and improve processes and procedures with an eye for reducing risk and eliminating repetitive effort

Help influence client behavior to achieve superior operational and client service outcomes

Skills:

BASIC QUALIFICATIONS

Must be comfortable presenting complex information in a structured and concise manner, and be able to work in a fast paced environment with multiple processing deadlines throughout the day

Razor-sharp attention to detail paired with prudent risk aversion and control-forward thinking

Constant drive to implement process improvement and challenge inefficiencies

Strong interpersonal skills and ability to work well with a team

Ability to manage smaller projects and initiatives, influence others, and implement change in a consensus driven environment

PREFERRED QUALIFICATIONS

Proficiency in Microsoft Excel, specifically pivot tables, look up functions, and general data analysis

VBA coding and Excel/Outlook macro experience a plus but not required

Education:

Bachelor's Degree Preferred