Customer Service Representative from Collabera

Note:

• The position is ONSITE. (No work from home)


• Spanish speaker is prefered.

Position Details:

• Position: Associate Customer Service Representative


• Client: Fortune 500


• Industry: Banking


• Job duration: 3 months (Possible Extension)


• Shift working: Mon-Fri


• Location: Salt Lake City, UT 84116 (Onsite)


• Pay Rate: $18-20/hr. (without benefits)

Responsibilities:

• Support customers with inquiries on financial products and services.


• Identify ways to improve the customer experience within established procedures.


• Perform routine customer support tasks by responding to and resolving customer inquiries and complaints.


• Receive direction from the customer service supervisor.


• Escalate questions and issues to more experienced representatives.


• Interact with the immediate customer service team as well as internal and external customers on incoming questions and concerns.