Customer Service Representative / Sales Support (Day Shift) - Seattle Fish Co.

Please copy and paste the link below into your browser window and complete the Culture Index Survey. If you do not complete the survey, your application will not be considered.

https://portal.cultureindex.com/public/survey/p/EYT4CeqrBozVJW1cyxf

Seattle Fish uses the Culture Index Survey to assess individual strengths as part of our hiring process. The Culture Index Survey is a tool used company-wide that helps Seattle Fish better understand organizational culture, training needs, how individuals prefer to be managed, and how individuals prefer to communicate.

Are you quiet, private, analytical and calm? Do you like a consistent and predictable work environment where you are able to verify and validate information through tangible sources? Do you take your time to make decisions and avoid risk by adherence to process and procedure? Are you a strong problem solver within your niche of knowledge? 

The role of customer service serves as a reliable support system for our sales team and customer base.  Sales Support is crucial to our sales cycle by providing continuous support for sales reps through detailed administrative tasks, accurate research and reporting, clear communication and coordination with other departments. The ideal candidate is able to be effective in a fast paced environment, manage a high level of distractions, and strive for perfection.

Essential Duties and Responsibilities:

• Accurate order entry, answer customer inquiries, report pricing and sales information, track issues, and resolve problems.
• Provide accurate product and pricing information internally and externally via face-to-face interaction, phone calls and email communication. 
• Resolve order and inventory discrepancies by investigating data and history; providing results to appropriate departments; notifying managers and customers of future concerns.
• Monitor customer accounts and answer phone inquiries.
• Update managers and reps by consolidating, analyzing, and sending daily action summaries.
• Prepare price quotes by compiling product pricing and specs.
• Obtain correct, pertinent details regarding order concerns, sample requests, and customer inquiries.
• Manage daily Electronic Data Interchange transactions.
• Assist drivers with daily paperwork to ensure all aspect of their duties have been filled. 

• 3-5 years minimum of customer service experience
• High School Graduate
• Requirements: Great communication skills (both verbal and written), good judgement, detail orientated; welcomes feedback; desire to learn; organized; and adaptable.
• Computer skills: Microsoft Office Suite, multi-line phone 
• Bilingual would be beneficial but is not mandatory.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time, weekends required

Pay Range
$40,000 - $45,000

Benefits:

• Medical, Dental, Vision
• Health Savings Account with company match
• Flexible Spending Account
• Paid time off
• Company-paid life insurance and AD&D
• 401k with company match
• 8 hours volunteer time
• Discounts on seafood and gourmet products

Our Commitment: 

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Seattle Fish Company makes all decisions involving any aspect of the employment relationship without regard to race, color, sex, age, sexual orientation, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment. 

Meet Seattle Fish Co. 

https://www.seattlefish.com/ 

For more than 100 years, Seattle Fish Co. has been dedicated to serving those who serve others.  It all began back in 1918, when our founder Mose Iacino first started bringing seafood to landlocked Colorado.  At just 16 years old, Mose would hand-select fresh fish at the Seattle markets, carefully pack it in sawdust and ice and ship it to Denver by railcar, replenishing the ice at stops along the way. Then, from Union Station, he tirelessly pushed a wooden cart around downtown, bringing his sought-after fish and oysters to Denver chefs, markets and restaurants.