Customer Service Representative (Sales and Related) - CareerBuilder Premium Subscription

Join Our Team as an Onsite Customer Service Representative in Jacksonville, FL!

Are you passionate about delivering exceptional customer service in person? Do you enjoy problem-solving and building lasting relationships with clients? If so, we want to connect with you! We're looking for an Onsite Customer Service Representative to join our team in Jacksonville, FL, and be the face of our company while providing outstanding service to our clients.

In this role, you will assist clients with inquiries, product information, billing concerns, and any other service needs they may have. Your expertise and friendly demeanor will be essential in creating a positive, lasting impression on every customer you assist.

• Stable Work Environment: Work onsite in our Jacksonville location with a friendly and supportive team.
• Comprehensive Training: Receive hands-on training that will prepare you to succeed in your role.
• Opportunities for Advancement: We believe in promoting from within and offer clear career growth paths.
• Team Collaboration: Work with a dedicated and dynamic team of professionals who share your passion for customer service.
• Performance-Based Bonuses: Earn rewards based on your performance and contributions to the team.

• Greet and assist customers in person with product inquiries, service needs, and billing questions.
• Resolve customer concerns and issues in a friendly, timely, and professional manner.
• Provide information about products, services, and promotions to clients.
• Maintain accurate customer records and update client information as necessary.
• Build strong customer relationships by offering personalized solutions and ensuring client satisfaction.
• Handle customer feedback and escalate complex issues to appropriate team members or management.
• Collaborate with colleagues to ensure all customer needs are met efficiently.

• Proven experience in customer service or retail roles.
• Excellent verbal and interpersonal communication skills.
• Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
• Friendly and approachable attitude, with a focus on delivering exceptional service.
• High school diploma, GED, or equivalent.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Ability to work flexible hours, including weekends or evenings, as needed.

Ready to make a difference?
If you're enthusiastic about providing top-tier customer service and enjoy working in a team-oriented environment, apply today to join our team in Jacksonville, FL!