Customer Service Representative (Sales and Related) - Amazon

Administrative Assistant / Customer Service Representative

We are seeking a Administrative Assistant/Customer Service Representative, who has high standards and is effective in building relationships with staff, customers, and clients.

The position requires a variety of routines from assisting prospective & Documentation of data and updating customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

This position requires great organizational and communication skills.

Responsibilities

* Maintaining a positive, empathetic and professional attitude toward customers at all times.

* Responding promptly to customer inquiries.

* Communicating with customers through various channels.

* Acknowledging and resolving customer complaints.

* Knowing our products inside and out so that you can answer questions.

* Processing orders, forms, applications, and requests.

Qualifications:

Previous experience in customer service, sales, or other related fields

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills

Proficient with Microsoft Office Suite and other needed software

Strong project management skills with the ability to supervise multiple projects

Excellent communication skills.