Customer Service Representative (Sales Planner) - Murata Electronics North America

The Sales Planner is responsible for providing customer satisfaction for their assigned accounts. Within the scope of Total Account Management, the Sales Planner serves as the link between the Customer, Sales, Logistics, and the Factory. The Sales Planner has the responsibility to maintain the integrity of the customer backlog and strive to meet our goal of 100% customer satisfaction of their account base.

Hybrid from Smyrna, GA

• Demand Maintenance - Entering and maintaining customer demand including creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations. 
• Supply Maintenance – Releasing purchase orders to the factory. Maintaining factory backlog based on customer requirements including expedites, pushouts, and cancellations. Monitoring inventory and taking appropriate action to reduce the risk of excess inventory. 
• Inventory Maintenance - Monitor slow-moving and excessive inventory. Maintaining details related to the root cause of excess inventory and actively seeking ways to utilize excess inventory. 
• Pricing - Responsible for integrity and accuracy of pricing on all customer sales orders and system price files. Coordinating price changes and pricing errors in the system price file with the responsible party. 
• Finance - Initiating special billing and credit requests with detailed explanations related to the root cause and supplying corrective action as appropriate. Support consignment and or third-party reconciliations (as applicable by customer). 
• Analytics – use established reports to proactively identify exceptions or potential problems with customer/factory demand, and slow/excessive inventory issues. 
• Performing other job-related responsibilities and duties as may be assigned from time to time. 

• Accounting Support - Working with warehouse assistant to provide information on outstanding shipments, pricing, etc. to support consignment or third-party reconciliations (as applicable by customer).
• Reports – Review all daily system-generated reports and take necessary actions to resolve problems and issues.
• Performing other job-related responsibilities and duties may be assigned from time to time.

• High School Diploma or GED.
• One+ years of experience related to customer service or planning. 
• Proficiency in judgment and problem-solving skills. 
• Interpersonal skills including effective collaboration and communication skills. 
• Ability to work in a team-oriented environment, and multi-task, with strong organizational skills.
• Ability to demonstrate proficiency with PCs and in using current Microsoft Word and Excel software.

• Associate’s degree or higher
• Experience working with third-party vendors and/or vendor-managed inventory.