Customer Service Representative - Jeremy Heisserer-Farmers Insurance Agency

The Heisserer Agency is a Presidents Council award winning agency that represents the top 1% of all Farmers agencies nationwide for both growth and customer satisfaction. As a top performing agency, we are seeking an individual that will assist us in maintaining and growing our business. We need assistance with servicing and assisting our current customers while growing our customer base.

This position offers a competitive base salary + bonuses + benefits including holiday pay, paid time off and a matching retirement plan. The first year's income is expected to between $40,000-$60,000 depending on experience. Theres a lot of potential growth within our agency, with increasing pay, commissions and bonus structure. Your success is our success!

Our Culture:

Customer and employee success and satisfaction are our top two priorities. The two go hand-in-hand, and as they build each other up, they create an external and internal army of brand ambassadors. We have a competitive culture where we expect a lot from ourselves and each other; however, we support one another to ensure that we all succeed and have an enjoyable work environment.

Compensation:

We believe in paying exceptionally well for outstanding performance. Our compensation plan is unmatched in the marketplace and truly allows our team members to make an incredible income.

Career Growth and development:

All of our team members have a duty to better themselves, and everyone has an opportunity to advance within our organization. If that's becoming an agency owner or climbing the corporate ladder the opportunities are ripe for harvest.

Salary Range: $40000.00 - $60000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Holidays

Agency Bonuses

Paid Time Off (PTO)

Weekends Off

Career Growth Opportunities

Hands on Training

Flexible Schedule

Mon-Fri Schedule

Evenings Off

Responsibilities

Maintain regular contact with clients, answering questions and making changes to existing policies

Provide prompt, accurate and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverage's, policy changes, transfers, claim submissions, and billing clarification.

Replying to agency emails in regards to clients questions and concerns

Identify and act on cross-sell opportunities within our existing client base

** If the character traits referenced above do not reflect you, please do not apply

Possess a genuine willingness to learn, be intuitive and coachable

Possess an upbeat, positive and enthusiastic attitude

Proficiency to multi-task, follow-thru and follow-up

Professional phone etiquette

Problem-solving capabilities

Works well with other employees and is a team player with a positive attitude

Strong communication skills, both oral and written

Willing to possess a Property & Casualty and/or Life & Health Insurance license