Customer Service Representative - igus, Inc

GENERAL DESCRIPTION:

The Customer Service Representatives will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This position receives and processes incoming orders via email, phone, fax, or other electronic means.

RESPONSIBILITIES:

• Communicate with customers and igus employees by phone, in person or via email, with respect to products and services, orders, status information (including shipping dates and delays), and complaints/issues, in a courteous and professional manner
• Accurately and timely enter orders, return authorizations, change notes and other pertinent information into computer, in accordance with company processes and procedures
• Keep accurate and timely records of customer orders, conversations, complaints and actions taken, in accordance with company processes and procedures
• Answer incoming phone lines
• Fill in as Switchboard Operator, when requested to do so by supervisor
• Perform other office, clerical, and administrative duties as assigned

REQUIREMENTS:

• Outstanding verbal and written communication skills including knowledge of the rules of composition and grammar, the correct structure and content of both written and spoken communications, and the meaning and spelling of words
• Being at work during regularly scheduled work hours and being on time for each shift are essential functions of the job
• Proficient in the use of MS Office
• Accuracy and ability to pay attention to detail
• Knowledge of principles and processes for providing good customer service
• Knowledge of administrative/clerical procedures and systems such as word processing, managing files and records, scanning and general office procedures
• Ability and willingness to follow instructions and directions
• Good problem solving skills
• Being courteous and professional when communicating with customers and other igus employees

BENEFITS:

• Competitive base salary with ongoing growth opportunities

• Complete benefits package:

  • Co. paid HSA Medical plan

  • Co. paid Dental

  • Co. paid Life

  • Supplemental Life Insurance

  • Vision Insurance

  • Short and Long Term Disability Insurance

  • Retirement with Company contributions

• 20 Paid Time Off days per year, plus 9 holidays

• Subsidized lunch on-site

Pay: Starting at $18.00 an hour

*The hours for this position are 10:30AM-7PM*

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