Customer Service Representative - JOOLA

JOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis!

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

We are seeking a dynamic and results-driven Executive Sales Representative to join our team. The Sales Representative will be responsible for driving and cultivating new business opportunities in the pickleball space, as well as maintaining relationships with existing clients.

Responsibilities:

• Answering calls and emails from customers immediately
• Clarifying issues
• Determining the cause of the problems
• Expediting the corrections or adjustments
• Following up to ensure resolution
• Document all case activity using the case management system
• Record all customer interactions into case management system
• Follow up daily with all open cases to reduce aging of open cases
• Ensure speedy closure of customer cases
• Communicate withe the Customer Service and sales team on order fulfillment and issues
• Escalate products with high warranty claim issues to the Customer Service Supervisor

Requirements:

• Minimum education requirement: Associate’s degree
• 2-3 years of professional work experience; Consumer products industry preferred
• Effective leadership, interpersonal, and problem-solving skills
• Strong organization and communication (verbal and written) skills
• Ability to work well independently and as part of a team
• Ability to learn quickly, and take initiative in a fast-paced environment