Customer Service Representative - James Vito, Inc.

Customer Service Representative

Rockville, MD 

Do you love being in the middle of all the action? Are you tired of watching the clock because your job lacks any type of excitement? Then we have a golden opportunity for you, my friend! We are a business seeking a Customer Service Representative to join our thriving company. If you are qualified, we would love to hear from you! 

Who we are: 

Founded on humble beginnings and big dreams, Mr. Vito began servicing local businesses with his new plumbing company and soon the one-man shop grew into a family business with a service area spanning hundreds of miles.  

Vito prides itself on having the most well-trained staff and technicians in the industry and has always remained on the cutting edge, both internally and in the field.  

Vito Services is looking for an organized, efficient CSR with an eye for detail and a high level of accuracy.

What We Offer: 

• Competitive salary - $18-21/hr 
• Medical Insurance -- we pay a portion of you and your family's insurance premiums for health, dental, vision, life insurance, short-term and long-term disability 
• Paid holidays, paid personal and vacation time 
• Simple IRA Retirement Plan with a company match 
• Team building events, company parties, flexible schedule 
• A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Vito Services. 

Responsibilities: 

• Answer all incoming calls, as the initial point of contact
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs.
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues, and promoting the brand. 
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Requirements: 

• High School Diploma/GED is required 
• High level of accuracy and efficiency 
• Exceptional verbal and written communication skills 
• Willingness to constantly learn and grow 
• Proficient in Microsoft Office 
• Task-oriented with the ability to multitask in a busy environment 
• HVAC/Plumbing knowledge is a plus, but not required 

We are an equal-opportunity employer