Customer Service Representative - TalentZok
Riverside, CA
About the Job
Customer Service Representative for TalentZök
OVERVIEW
Are you looking for a new career opportunity with an exciting company?! Then we have got the right team for you! In this role, you are responsible for the duties listed below.
Immediate opening for a Customer Service Representative in Riverside, CA who possesses:
- 2+ years in a customer service or order processing background
2. Bilingual Spanish highly preferred
3. Savvy with Microsoft Office
Email resumes to lruiz@talentzok.com or call 951-667-1956
FULL DESCRIPTION:
Customer Service Representative Responsibilities:
- Provide positive customer experiences in every single interaction
- Respond to customer queries in a timely and effective manner in person or via phone, email, social media, and chat applications
- Handling customer support cases through phone and email submission
- Initiate RMAs from email submissions
- Document RMA communication and submissions thoroughly
- Identify customer needs and take proactive steps to maintain positive experiences
- Aligning customer experience strategies with marketing initiatives by informing customers about new product features and functionalities
- Understand NFPA and ISO guidelines
- Enter information for orders into computerized order processing system
- Communicate, as needed, with distributors and production to answer questions and ensure order accuracy and completion
- Create and document quotes for retail customers as needed
- Upon request, represent the company at relevant trade shows or events, providing information and generating excitement about our products and services
- Participate in special project work, such as (but not limited to) market research, sales trend analysis, marketing, product testing, quality assurance, lean and continuous improvements
- Assist in performing all tasks necessary to achieve the organization' s mission and help execute growth plans
- Maintains customer confidence and protects operations by keeping information confidential
$18-$21 DOE
For immediate and confidential consideration,
Email resumes to lruiz@talentzok.com or call 951-667-1956
Source : TalentZok