Customer Service Representative at Ascendion Inc.

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands


• Solve complex problems – and learn new skills


• Experience the power of transforming digital engineering for Fortune 500 clients


• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Customer Support Specialist

Job Description:

• Manage the escalated service requests of customers through different access channels.


• Take Inbound calls for customers calling into Escalations department. Route to appropriate area and or open a new case/complaint or escalate current case/complaint.


• Work flow daily 15- 20 calls and 40- 50 complaints overall to work and resolve


• Responsible for validating customer entitlement.


• Act as a customer advocate


• Thorough understanding of the general/technical aspects of the job.


• Preserve customer relationships and protect the business.


• Total customer ownership.

Knowledge and Skills:

• Superior communication skills both written and verbal


• Experience in customer facing role either remote or face to face


• Experience in de-escalations with upset customers


• Computer proficiency


• Problem solving skills


• Accuracy in data entry


• Excellent fluency in language to be supported.

Education and Experience

• High school education or equivalent.


• Preferred 3-5 years applicable experience, or equivalent combination of experience and college education.


• Prior experience supporting consumer and or business escalations.


• 3-5 years working on PC with multiple applications and process flows.

Location: Rio Rancho, NM

Salary Range: The salary for this position is between $26,900 – $31,000 annually.  Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day(s) accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day(s) of paid vacation time] [6 paid holiday(s) and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!