Customer Service Representative (Remote) at Confidential
riverside, CA 92316
About the Job
Customer Service Representative (Remote)
We are looking for a full-time Customer Service Representative in Inland Empire (Riverside, Eastvale, Corona, Jurupa Valley, Moreno Valley, Perris, Menifee, Murrietta, Temecula, Redlands, Norco, Loma Linda, Fontana, Rancho Cucamonga, Lake Elsinore, San Bernardino, San Jacinto, Canyon Lake, Winchester) CA.
About the Role:
We are seeking a self-motivated Customer Service Representative to join our team. The successful candidate will work from home and be responsible for managing approximately 170-200 orders per month. This position requires multitasking skills, attention to detail, and the ability to handle a fast-paced environment.
Responsibilities:
- Must reside in Inland Empire and attend mandatory final interview and training in Riverside
- Must have a quiet home office space with high-speed internet access and a reliable laptop
- Previous experience in order processing or a similar role is required
- Proficiency in Gmail and Google Drive/Google Docs
- Exceptional communication skills, both verbal and written
- Ability to work independently and as part of a team
- Strong problem-solving skills and the ability to handle various personalities with professionalism
- Willingness to learn proprietary computer software systems
- Reliable with excellent time management skills
Duties and Responsibilities:
- Ensure compliance with company policies on all orders
- Schedule and administer all open orders, ensuring appropriate order flow
- Manage communication with all parties involved in the order process
- Respond to inquiries regarding order statuses in a timely manner
- Monitor and evaluate all orders, resolving any discrepancies
- Perform troubleshooting and identify solutions for order issues
Compensation:
- Starting at $20 per hour, with voluntary medical benefits available after a 90-day probationary period.
- Eligible for 401(k) benefits after one year of employment.
- Paid time off (PTO) accrues from day one, increasing to 120 hours after two years of employment.
Please submit your resume via the ‘Apply now button.
We are an Equal Opportunity Employer!