Customer Service Representative - Remote Illinois - Apidel Technologies

Description:
Position Summary
Candidate MUST reside in Illinois
Training and shift the hours will be 8:30am to 5:00pm CST.
Customer Service Representative is the face of Aetna and impacts members\' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are of basic and at times complex nature. Engages, consults and educates members based upon the members unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.

Required Qualifications
Ability to multi-task to accomplish workload efficiently.
Understanding of medical terminology.
Oral and written communication skills.
Ability to maintain accuracy and production standards.
Negotiation skills.
Technical skills.
Problem solving skills.
Attention to detail and accuracy.
Analytical skills.
Preferred Qualifications
Customer Service Call Center Experience
Education High School or GED equivalent.
Prior  /Aetna work experience
No
Verifyable High School Diploma or GED Required
Yes
Is this request for Peak Season Select applicable value
_N/A - Not RAMP Related

Duties
1.Administrative Support: Manage calendars and day-to-day administrative needs for the VP and Sr. Director within the Merchandising Team. Schedule and plan meetings, manage budgets, arrange travel, and prepare materials as necessary. 2.Business Reporting and Analytics: Run Daily sales, seasonal reporting, weekly vendor reporting and analyze market data to assist in decision making. Conduct special projects and perform analysis to support strategic priorities. 3.Communication Development: Communicate effectively, both verbally and on paper, to Merchandising and Cross-Functional teams throughout the organization. Work closely with outside partners. Assist with communication on overall performance, sales, sell thru and ad planning. Support the development of presentations for mid-level and senior executives.

Experience
At least 3 years of overall related experience of Center for Medicare/Medicaid Services (CMS) guidelines for Medicare Part D enrollment processes or previous work experience in regulatory environment Comfortable in both team player and team lead roles Dependable/Responsible/Accountable Excellent spoken and written communication skills Capable of managing through transition, while fostering a positive team environment Confident in decision making ability within strict timelines Exceptional prioritization and organizational skills Acts with integrity and uses sound judgment in dealing with confidential information

Position Summary
The Coordinator III will work directly with other coordinators to ensure quality of work delivered, performance/productivity benchmarks are met, and all compliance related issues are properly addressed, trained and coached on a consistent basis. The Enrollment Coordinators play a critical role in working with our new member clients to determine eligibility and perform various enrollment activities. Enrollment Coordinators interface with both individual plan members and employer group and requires a strong focus around accurate and timely customer support to ensure client enrollment and retention. The Enrollment Coordinator III reports directly to the Enrollment Supervisor, also functioning as SME (Subject Matter Expert) in the functions, processes, and eligibility procedures as they relate to Medicare Part D enrollment and CMS (Center for Medicare/Medicaid Services) Standards.

Education
High school diploma or GED required, Bachelors Degree in Business Administration, Marketing, Finance or similar field preferred and have 2%2B years of relevant work experience.
What days & hours will the person work in this position List training hours, if different.
Monday through Friday 830am to 5pm CST