Customer Service Representative, Remote (Bilingual English and Spanish Required) - Mobile Health
Queens, NY 11101
About the Job
About Mobile Health
Mobile Health is the market leader in occupational health and employment related screening services across the United States. With seven owned-and-operated clinics in New York City, and 6,500 affiliated locations, Mobile Health sees millions of patients per year. Our core services include disease testing and prevention and employment related testing for our B2B client partners. We are a technology-driven company that is changing how occupational health is delivered to keep businesses safe and their employees healthy. Mobile Health is growing, and we are looking for amazing people to join our team!
Location
This position is 100% remote; this position does not require travel other than for special occasions like conferences or events.
Supervisory responsibilities
None.
Overview
The main responsibility of the Customer Service Representative (CSR) is to understand the customer’s unique needs and provide outstanding service by committing to quality, professionalism and respect. In order to service the patients and clients of Mobile Health, the CSR provides support by scheduling appointments, ensuring that proper services are performed, ensuring data is entered accurately in the system, and that all information is reported back in a timely manner. The CSR troubleshoots, researches and responds to client inquiries made through the portal, the MH internal tracking system and other Mobile Health platforms.
Essential Duties & Responsibilities
- Schedules individual patients for exams by phone
- Schedules exams via the appointment email, faxes or tickets
- Sends patients or clients confirmation of scheduled services via email or fax
- Processes all ticket inquiries generated by the system for resolution
- Runs any medical reports as required by client
- Provides translation services so as to meet the linguistic needs of our customers
- Communicates to clients and patients through Live Chat
- Back-up for Operations including mailings of appointment letters, medical records and such.
Experience and Education
- High School Degree required
- Bilingual English and Spanish speaking required, Reading and Writing perferred
- Highly detail oriented and organized in work
- Ability to meet assigned deadlines
- Excellent communication and interpersonal skills with a customer service focus
- Ability to act and operate independently with minimal daily direction from manager to accomplishobjectives
- Proficiency with email and Microsoft Office applications
- Proactive and “outside the box” thinker with a genuine desire to continuously improve
- Strong IT skills
- High energy level
- Team player
- Excellent problem solving skills with the ability to resolve issues effectively and efficiently
- Ability to work under pressure
- Flexible enough to adapt to rapid change and organizational growth
Hourly Rate: $20 per hour
Why Mobile Health?
Mobile Health has disrupted the industry for 38 years. And we’re not stopping any time soon. We’re changing the way companies think about employee health and safety. We work hard to create a world where occupational health and employee screening is an open door to growth. Our dedication is real. You can feel the passion and enthusiasm. We break barriers. We’re the solution the industry desperately needs. Ready to join us? We can’t wait to meet you.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.