Customer Service Representative/Receptionist - Berkeley Heights Animal Hospital - New Jersey - Veterinary Innovative Partners

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative/Receptionist. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.

Berkeley Heights Animal Hospital is a full-service small animal hospital, offering the gold standard in medical and surgical care. We believe healthy pets make happy people, and we strive to provide high-quality veterinary care for cats and dogs in the area. Our diagnostic equipment includes an in-house laboratory, digital radiography, digital dental radiography, and ultrasound. Most importantly, we have phenomenal, experienced support staff who are crucial to the success of patient and client care.Our doctors perform a variety of routine and advanced soft tissue surgeries and dentistry. All our patients undergoing anesthesia have pre-op lab work and receive an IV catheter, IV fluids, and are carefully monitored and recovered by our skilled surgical technicians.We are a busy clinic with excellent clientele. You can learn more about our amazing practice at: https://berkeleyheightsah.com/ 

Responsibilities:

1. Client Interaction and Communication:
• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
2. Check-In and Check-Out Procedures:
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
3. Administrative Tasks and Record Keeping:
• Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
• Handle administrative tasks such as filing, faxing, scanning, and data entry.
• Manage and update client information in the practice management software.
4. Client Education and Support:
• Provide basic information about preventive care, vaccinations, and medications.
• Assist clients with completing forms, explaining treatment plans, and addressing concerns.
5. Team Collaboration:
• Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
• Assist in coordinating appointments, procedures, and special requests.

Qualifications:

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets