Customer Service Representative - Dawson's Electric & Air

Dawson's Electric & Air | Your Peace of Mind is Our Priority

At Dawson's Electric & Air, we go beyond simply providing a job; we create a place where peace of mind is paramount. We empower our team with a culture rooted in opportunity, security, and work-life balance. When you join us, you’ll find a workplace where your personal growth, family time, and career aspirations are valued and celebrated. Here, your journey matters.

What’s in It for You?

• Competitive Pay: $37,440 - $50,000 annually, with performance-based bonuses.
• Comprehensive Benefits: Medical, Dental, Vision, 401(k) matching, PTO, Paid Holidays, and Pet Insurance.
• Growth & Training: Continuous learning and development with clear paths for career advancement.
• Work-Life Balance: Flexible scheduling and an open-door policy that respects your time and input.

Why You’ll Love It Here

At Dawson's Electric & Air, family values are at the core of our culture. We promote from within, celebrate hard work, and offer a supportive environment where each team member is more than just a cog in the machine. Here, you’re part of something bigger—a team that values you and the impact you make daily.

Your New Role

In this role, you’ll be the front line for our customers, ensuring a seamless experience from the first call to follow-up. You’ll work with both clients and service technicians to keep operations running smoothly and customers satisfied.

Key Responsibilities

• Answer Customer Calls: Create positive customer relationships from the first “hello.”
• Follow-Up Communication: Keep customers updated and follow up on estimates.
• Happy Calls: Ensure every service exceeds customer expectations.
• Technician Coordination: Bridge the gap between customers and technicians to align schedules and service needs.
• Data Management: Keep records organized and up to date.
• After-Hours Support: Rotate in after-hours shifts for emergency support.

Ready to join a company where your contributions truly matter? Apply now to start your journey with Dawson's Electric & Air and take your career to the next level!

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• 1-2 years of customer service experience
• Strong communication and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Proficient in data entry and record-keeping
• Ability to build and maintain positive customer relationships
• Basic understanding of service technician roles and processes
• Valid driver’s license and authorized to work in the U.S.
• Ability to pass a drug and background check

Dawson's Electric & Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.