Customer Service Representative - ConsultNet Technology Services and Solutions

Job Title: Customer Engagement Specialist

Responsibilities:

• Engage with customers through phone, email, and chat to address inquiries.
• Provide knowledgeable answers regarding product features, pricing, and services.
• Proactively identify and resolve customer issues to enhance satisfaction.
• Convert customers into passionate advocates for our brand.
• Document customer interactions and feedback for continuous improvement.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Experience in customer service or related field preferred.
• Ability to work in a fast-paced environment.