Customer Service Representative - Print Production - A+ Consulting, Inc.

Coppell, TX

HCA in Coppell seeks Customer Service Representative with 2-3 years print production customer service experience.

Schedule – 10:00 AM – 7:00 PM CT

RESPONSIBILITIES:

Primary resource for advice for all document production needs of the Client including inquiry and escalation

Includes digital print solutions as well as litho/web printing
Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost effective manner
Promote the print services of the Xerox Enterprise Solution
Identify and develop digital document opportunities
Print Job Management: -- Price, co-ordinate and manage print projects as required -- Interface with preferred suppliers, internal / external as required -- Manage the various process requirements such as: -- Document production quote process --- Proof exchange ---- Delivery date follow up -- Ensure appropriate documentation is available for audit purposes System Administration: -- Provide system administration support for the forms management solution implemented for the client –

SKILLS:

Ability to demonstrate excellent interpersonal skills
Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy
Demonstrate ability to network with colleagues to share and deliver benchmark solutions
Demonstrate ability to deliver to deadlines
Demonstrate ability to function effectively at all levels of the business
Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office
Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements
Demonstrate ability to manage multiple tasks in fast paced environment
Ability to demonstrate creativity & strong negotiation skills
Ability to demonstrate organizational skills Experience in working autonomously.
Position is onsite - not remote.

EXPERIENCE:

Preferred (3) years of print industry experience Customer Service
Preferred three (3) years in a customer relationship role
Experience in print sales or price estimation and/or familiar with document production techniques
Direct Mail Experience helpful
Experience with print shop job scheduling
Print procurement experience

EDUCATION:

Source : A+ Consulting, Inc.