Customer Service Representative at NESC Staffing

Contract to permanent position
18.00 - 22.00 hourly

-          Detailed oriented/organized

-          Good with data entry

-          Verify benefits – online and phone

-          Place orders

-          Outbound calls to patients

-          Request medical records (new and ongoing)

-          Great customer service skills with patients, Dr’s office, sales rep and insurance companies

-          Work on pre-certifications and new authorizations - keep up with ongoing before Expiration

-          Billing/coding

-          Posting A/R

-          Collections

-          Work on appeals and denials

-          Handle medical records – scanning of documents and filling

You’ll be responsible for answering inbound phone calls in order to provide sales support to customers. This includes processing customer orders via phone, fax, email, and other media. You’ll perform an insurance verification check prior to processing the order to ensure proper reimbursement and timely shipment of orders.

Knowledge of medical device industry and DME insurance practices desirable.

Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements.

Able to effectively share information related to work product in verbal and written form.

Able to contribute to the team by supporting the acceptance of new team members.

Proficient with MS Office suite (Word, Excel, Outlook) and Internet.

Knowledge of ERP & customer relationship management (CRM) systems desirable.