Customer Service Representative - The Fountain Group

Hello,

My name is Francis, and I am a Recruiter with The Fountain Group.  We are a national staffing firm and are currently seeking a ­­­­­­­­Customer Service Representative for a prominent client of ours.  This position is located in ­­Pleasanton, CA. Details for the position are as follows:

6 – Month Contract | Hybrid Role | $27

Job Description:

• Provide first tier product support via phone, email, online web tools on medical device products.
• Open and handle multiple complaint calls daily. Write, communicate, and submit customer complaints within the required QA timeframe of 2 days.
• Process and submit service requests in a timely manner.
• Interface with other departments as needed: Quality Assurance, Customer Support, Service, Shipping, Product Surveillance, Sales, etc.
• Complete all required training to be able to function in various aspects of position.
• Serve as the customer advocate and liaison to quickly and fairly resolve service problems for customers.

Qualifications:

• Call Center, Customer Support experience
• Strong oral and written skills
• Med device, Pharma, or healthcare industry preferred