Customer Service Representative - Latitude, Inc.

Are you a friendly and solutions-oriented individual with a passion for providing exceptional customer experiences? Join the team as a Customer Service Representative and become a vital link between our clients and our logistics operations. As a representative, you will play a key role in ensuring smooth communication, resolving issues, and delivering top-notch service.

Responsibilities:

• Customer Interaction: Serve as the primary point of contact for our clients, addressing inquiries, providing updates, and resolving issues promptly and professionally.
• Order Tracking: Monitor the progress of shipments, keeping clients informed of delivery status and potential delays.
• Issue Resolution: Collaborate with internal teams to troubleshoot and resolve any problems that may arise during the transportation process.
• Communication: Maintain clear and concise communication with clients, carriers, and internal stakeholders to ensure accurate and timely information sharing.
• Documentation: Keep detailed records of customer interactions, inquiries, and resolutions in our CRM system.
• Problem Solving: Analyze challenges and proactively identify solutions to meet customer needs and exceed their expectations.
• Process Improvement: Provide valuable insights to improve operational processes and enhance the overall customer experience.

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