Customer Service Representative - PrideStaff

We have a client in Plano with an opening for a Call Center Representative!  

This position is 100% onsite. 

Compensation: $18hr

Remote/On-site:  100% on site 

Duties:

• Make outbound calls to insurance agents and/or carriers to obtain insurance renewals or mortgage update
• Receive inbound calls from insurance agents typically returning a call initiated by the call center representative
• Initiate outbound client/insurance agent calls to request document updates with professionalism
• Document all call information and update records based on interactions
• Forwards all written communication received from insurance agents to the Analysts for review daily
• Ability to work shifts within our business hours, which are 7:00am to 7:00pm Monday to Friday

Requirements:

• High school diploma or equivalent required; some college preferred or equivalent work experience
• Minimum 6 months of experience in a mail handling environment, professional call center or client support role
• Basic computer skills including MS Office Suite (Outlook, Word and Excel)
• Demonstrated ability to give close attention to detail
• Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
• Ability to type 40 WPM 
• Experience and ability to work in a fast paced, performance-based and metric-driven call center environment

PrideStaff  (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

• A professional, supportive team environment

• Representation to North Dallas’ top employers

• Full medical benefits package

• Dedicated consultants that provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!

Compensation / Pay Rate (Up to): $17.00 - $18.00 Per Hour