Customer Service Representative Planner at Rose International

Date Posted: 01/13/2025

Hiring Organization: Rose International

Position Number: 476566

Job Title: Customer Service Representative Planner

Job Location: Foxboro, MA, USA, 02035

Work Model: Onsite

Shift: 7:30 am - 4:00 pm

Employment Type: Temp to Hire

Estimated Duration (In months): 13

Min Hourly Rate ($): 25.00

Max Hourly Rate ($): 27.00

Must Have Skills/Attributes: Customer Service, MS Excel, MS Office, Sales force

Nice To Have Skills/Attributes: SAP

Job Description

Customer Service Representative Planner will take customer order entries and assign to other team members after interpreting requests.

Required Education:

• High School Diploma

Required Qualifications/Skills/Experience:

• Salesforce

• Working knowledge of computer operating systems, specifically Microsoft Windows

• Experience with standard business application software including MS Word, MS Excel and MS Access

• Desire upward mobility and to grow your career within Client

• Fast learner and willing to travel periodically for training opportunities

• Excellent verbal and written communication skills.

• Flexible and with proven ability to prioritize work, work independently and meet deadlines

• Ability to foster and maintain a good working relationship with people outside and inside of the Company

• Strong mediation, negotiation and facilitation skills

Preferred Qualifications/Skills/Experience:

• SAP experience

Customer Service Representative Planner Job Details:

• Interfaces with internal and external customers, including coordinating activities with Schneider functional areas, manufacturing, sales, distribution and field service

• Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery and billing inquires

• Performs all order error/processing and maintenance functions for order-base and proposal-based orders

• Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting

• Pro-actively solves problems with customer interaction that results in positive feedback and improved relationship

• Provides product information which may include some technical information

• Utilizes and maintains information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, any Shared Drive and External Accounts Websites

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.